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Jobs at AutoAnything

Customer Service Specialist

Location: San Diego, CA

Department: Operations

Type: Full Time

Min. Experience: Entry Level

AutoAnything, Inc., an AutoZone Company, is a San Diego-based eCommerce Company that merges the high-speed lane of custom automotive accessories and performance parts with cutting-edge internet technology and industry-leading customer service. With the support of AutoZone, Inc., the leading retailer and distributor of automotive replacement parts and accessories in the United States and annual sales over $10 billion, AutoAnything, Inc. continues to grow at a rapid pace. Our flexibility, entrepreneurial style, knowledge of the competitive landscape and innovative business model has allowed us to excel in the industry since 1979. AutoAnything, Inc.'s success can be directly attributed to the dedication, passion and creativity of our Team.

We are looking for a Customer Service Representative to join our dynamic Team! This position is responsible for answering and responding to all customer inquiries ensuring a world class customer experience. In order to succeed in this endeavor, a successful candidate will display the following characteristics:

- MOTIVATED
- CUSTOMER FOCUS
- OWNERSHIP
- TEAM ORIENTED

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Process orders with a high degree of accuracy, efficiency and courtesy
• Answer and respond to customer inquiries
• Ability to provide outstanding customer service to every customer
• Must possess a strong and articulate telephone personality with the ability to create rapport with customers. Ability to write and type emails accurately and efficiently
• Ability to listen attentively and understand problems to effectively resolve complex issues
• Build and maintain positive relationships with all customers and external business partners

QUALIFICATIONS:
• 1-2 years of Customer Service experience preferred
• Basic understanding of the automotive and e-commerce industries a plus
• Excellent communication skills: written, verbal, and listening. Proficient with MS Office
• Strong problem solving skills and ability to interpret and communicate data
• Ability to handle competing demands and multi-tasking required
• Must be flexible to work various shifts including evenings, holidays, and weekends
• Positive can-do attitude, self-motivating and results oriented

OTHER:
AutoAnything, Inc. offers a fun working environment and a competitive, total compensation package. Our benefits include your choice of Medical, Dental and Vision plans; Paid Vacation & Sick leave; and 401k accounts with generous employer-matching contributions. Additional Company-paid benefits include EAP, LTD and Life Insurance.

We are also proud to offer several other optional work-life benefits, including:
- Employee Stock Purchase Discount Program
- Tuition Reimbursement
- Charitable Contributions Matching Program
- Adoption Assistance
- Weight Watchers Reimbursement
 

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