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Jobs at AutoAnything

Sales Supervisor

Location: San Diego, CA

Department: Operations

Type: Full Time

Min. Experience: Experienced

We are seeking a Contact Center Sales Supervisor to join our dynamic Operations Team!

SUMMARY:

The Contact Center Sales Supervisor is responsible for the day-to-day Sales operations and interaction of the Customer Service Contact Center.  The primary responsibility will be to supervise a staff of 12 – 15 non-exempt Contact Center Specialists by providing necessary coaching and leadership for the team to deliver best in class customer service performance.

Retail sales experience preferred.
Sales Supervisor overseeing commissioned employees REQUIRED

Duties and responsibilities include but are not limited to the following:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for supporting the vision of meeting service level goals and exceeding key performance indicators within the department
Communicate the status of key performance indicators, sales goals and objectives to the team on a regular basis
Maintain a presence in the contact center by touching base with every employee on a daily basis, addressing questions, and resolving issues
Provide direct reports with clearly defined expectations, assigning work/tasks appropriately and assuring progress toward goals/objectives is made. Identify and address training opportunities for the agents by evaluating talent across team of responsibility
Support training curriculum and assist in the interviewing, selection and training of new Sales Specialists
Provide solutions to support customers by resolving and researching escalated issues 
Conduct quality coaching and performance management meetings as directed by immediate manager
Assist in the preparation of monthly score cards, roleplay workshops, and performance reviews
Maintain a thorough understanding of all internal processes and systems within the department and how they can affect other areas within the company
Report regularly to manager regarding trends/changes that affect the department or company goals
Manage staffing schedule and make necessary adjustments to handle call/email volume volatility. Maintain attendance logs
Assist with escalated volume (calls, email, chat, and any other customer contact) as needed
Assure Company policies and standard operating procedures are being followed
Maintain open communication with external business partners
Assist the Manager with duties as deemed necessary

QUALIFICATIONS:

3+ years of Sales Operations or Contact Center experience
3+ years of experience in a supervisory role or leadership capacity
Bachelor’s Degree preferred
Experience in the automotive and/or E-Commerce industries
Excellent communication skills: written, verbal, and listening
Strong problem solving skills and ability to interpret and communicate data
Ability to handle competing demands and multi-tasking required
Must be flexible to work various shifts including evenings, holidays, and weekends
Positive can-do attitude, self-motivating and results oriented 
Ability to execute customer service strategies that are centered on a World Class Customer Service philosophy
Proficient in MS Office

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